Core Value "BERAKHLAK" : Berorientasi Pelayanan

Summary

The video illustrates “Berorientasi Pelayanan” (Service-Oriented), a core value for Indonesian civil servants (ASN). In a public-service setting, a visitor asks for help as break time approaches. A staff member directs her to fill out a form and answers her questions. A colleague notes that Joko can wait because the visitor is a new resident who needs assistance.

The central lesson is that civil servants should put the public’s needs first and provide the best possible service—even when it is inconvenient or close to break time.

Main Ideas and Lessons

• Prioritize people seeking service, especially when they need timely help.
• Be responsive and helpful by explaining what visitors need to do, such as completing a form.
• Treat visitors courteously and make the process clear.
• Do not let personal convenience or routine delays undermine service quality.
• The subtitles are fragmented, so some details of the exchange are unclear. The service-oriented message is the clearest point.

Speakers and Sources

• Unnamed staff member(s): Assist the visitor and discuss serving the public.
• Unnamed female visitor: Asks for help and receives instructions.
• Joko: Mentioned by another speaker as someone who can wait; he does not have a clearly identifiable spoken line in the subtitles.
• Background music: Heard between portions of dialogue.