Como Conectar a API Oficial do WhatsApp ao Unnichat

Overview

This video tutorial, presented by Luís Santos, co-founder and director of Unnichat, provides a detailed guide on how to connect an official WhatsApp API number to the Unnichat platform. It is part of a series designed to help users integrate official WhatsApp and Instagram APIs with Unnichat.

Key Technological Concepts and Product Features

Official WhatsApp API Integration

• The WhatsApp number used for the API must not be active on a regular WhatsApp app, as connecting it to the API will remove it from the phone app.

Verified Facebook Business Manager (BM)

• A verified Facebook Business Manager is essential.
• Verification requires submitting company documents such as:
  • CNPJ
  • Articles of incorporation
  • Terms of use

Connection Workflow

• Accessing Unnichat’s connection interface triggers Meta’s official integration pop-up.
• Users select a verified Business Manager portfolio.
• Understanding the hierarchy is important:
  • Business Manager > WhatsApp Business Accounts > WhatsApp Profiles (phone numbers).
• Users can create a new WhatsApp Business Account and WhatsApp profile directly within the platform.

Phone Number Registration

• Users can register either:
  • Virtual numbers (e.g., via the BRD platform)
  • Real SIM cards
• Verification methods:
  • Phone call (preferred for virtual numbers)
  • SMS (if using a physical SIM card)

Payment and Usage Limits

• Adding a payment method in Facebook Business Manager is required to avoid strict messaging limits.
• Default message limits vary:
  • Some accounts start with 1,000 messages.
  • Others, like the presenter’s, have limits up to 100,000 messages.
• Unnichat does not handle payments; all billing is managed through Facebook/Meta.

Post-Connection Features

Once connected, users gain access to all Unnichat functionalities, including:

• Automations
• Live chat
• Mass messaging (mailings)
• User access management

Additionally, Facebook Business Manager provides monitoring tools to track number quality and health.

Next Steps in the Series

• Connecting Instagram accounts
• Uploading contacts
• Creating automations
• Exploring other advanced platform features

Additional Support Features

• In-platform chat support
• Access to popular help articles
• Direct communication with Unnichat’s team for troubleshooting and questions

Main Speaker

• Luís Santos, co-founder and director at Unnichat