Newegg Scammed Us

Disputed Newegg Return

Gamers Nexus presenter Steve Burke recounts a disputed Newegg return, arguing that the retailer’s handling left customers with little practical recourse when it says a returned motherboard is damaged.

Burke says his company bought an Intel motherboard for roughly $500 but no longer needed it by the time it arrived. He says neither the shipping carton nor the motherboard box was opened, and that he returned it through Newegg’s normal process.

Newegg rejected the refund, initially citing bent socket pins. Burke says he contacted support and explained that the board had remained unopened. According to Burke, a representative promised to obtain warehouse photos and follow up, but he received no callback.

In a later support chat, Newegg reportedly said the board had thermal paste on it, suggesting it had been installed. Burke disputes this and suggests the item’s “open box” status may mean it had been handled or damaged before Newegg sold it to him. He says support relied on repeated standard replies and would not resolve the dispute.

Burke says Newegg refunded the purchase and eventually returned the board only after the company was criticized publicly on Twitter. He sees the contrast with the earlier private support process as evidence that ordinary customers may not receive the same attention.

Burke’s Concerns and Advice

Burke’s central concern is that customers may struggle to prove a motherboard was undamaged when they sent it back, especially after Newegg has taken possession of it. He rejects the idea that customers should inspect every package in front of delivery drivers as unrealistic.

He advises viewers to be cautious about buying motherboards from Newegg and says he will avoid the retailer where possible unless it makes substantial reforms. He also recalls Newegg’s past GPU-and-power-supply bundles involving Gigabyte power supplies that Gamers Nexus had reported as unsafe. Burke argues that Newegg’s return policies around those bundles changed only after public criticism.

Burke invites viewers to share similar experiences and frames the video as a warning about the difficulty of resolving return disputes through normal customer-service channels.

Presenters and Contributors

• Steve Burke — Gamers Nexus presenter
• Unnamed Newegg customer-support representatives — appear in call and chat excerpts