Summary of SmartServ 101: Website Booking Tool For Field Service Businesses

The video presents SmartServ’s Web Booking tool, an add-on feature designed to help field service businesses convert website visitors into paying customers and streamline service request management.

Main Financial and Business Strategies:

Increase Marketing ROI: By converting website traffic directly into booked service jobs.
Enhance Customer Convenience: Customers can book service appointments online anytime, even outside business hours.
Reduce Phone Call Dependency: Business owners and dispatchers can avoid being overwhelmed by phone requests.
Maximize Revenue: The tool helps maximize reservations by keeping the booking system open 24/7.
Efficient Request Management: Real-time viewing and sorting of service requests with options to create or decline job tickets quickly.

Key Features and Benefits:

Handles up to 100 booking requests per second.
Allows blocking specific days/times when bookings are not accepted.
Automatically notifies business owners of new bookings.
Easy-to-use interface for both customers and business staff.
Customer and job details auto-populate if the customer exists in the database.
Provides email confirmation to customers upon booking.

Step-by-Step Booking and Management Process:

Customer visits the website and selects a preferred date and time slot.
Customer enters basic and address details along with a description of the service needed.
Booking is confirmed instantly; customer receives an email notification.
Business owner receives a notification in the SmartServ platform.
Owner reviews requests using filters and views detailed job information.
Owner can either create a job ticket (auto-populating customer info if available) or decline the request.
The system updates the status accordingly.

Presenter/Source:

The video is presented by SmartServ, featuring a demonstration with a homeowner named Alex and a business user managing bookings on the SmartServ platform.

Notable Quotes

— 00:38 — « Web booking turns your website into a revenue generating asset, collecting job requests even when you're closed. »

— 01:27 — « You will be surprised to know how easy it is to use. »

— 03:12 — « With this I get two options: either to create a new job ticket or to decline it. »

— 03:30 — « Decline a request, all I have to do is click on the button decline and it changes the status to declined and voila, that's how easy it is. »

— 03:46 — « So what are you waiting for? If you like the feature, click on the link below and schedule a call with your account manager to get this premium feature enabled for you. »