Summary of Pre Arrival Webinar 3: IT Help and Access to Accounts

Summary of "Pre Arrival Webinar 3: IT Help and Access to Accounts"

This webinar primarily focuses on guiding new and returning students through the process of setting up their IT accounts, managing passwords, accessing key online platforms, and obtaining technical support at Avila University.

Main Ideas and Lessons

1. Setting Up Your Avila Account and Password

Username format for students:
- Typically last name + student number, no spaces.
- International students with multiple last names may need to confirm their username with IT.
Password initial setup:
- Initial password is the student account number + “@AA” (in capital letters) + a 6-digit captcha code.
- Password setup page: password.aa.edu.
Password requirements:
- Minimum 12 characters.
- Must include at least 3 of the 4 character types: uppercase letters, lowercase letters, numbers, or symbols.
- No personal information allowed (e.g., names, birthdays, phone numbers).
- Password must be typed twice exactly the same.
- Recommended to take a picture or note down the new password for future reference.
Changing password:
- After entering the new password twice, click “Change Password.”
- Confirmation message appears if successful.

2. Logging Into Avila Systems

Avila homepage: aa.edu (sometimes requires www. prefix depending on browser).
Login button: Click to access four main systems:
- My Au: Use username and new password to log in.
- Campus Email: Microsoft-based; login format is username@avila.edu. Two-step authentication may be required later in the year.
- Canvas: Learning management system; login with username and password.
- Navigate: For academic assistance, used after classes start.

3. Common Issues and Troubleshooting

Students with multiple last names or hyphenated names may need to remove hyphens or combine names for username.
Usernames longer than 15 characters get truncated after the 14th or 15th character.
Students from certain countries (e.g., Brazil) may face access restrictions due to security measures against hacking attempts.
Students locked out of accounts should contact IT with their IP address to resolve access issues.
Password reset via the website currently does not work; students must call IT or the help desk for password resets. Microsoft-managed password reset system expected to launch within 30-45 days.

4. Submitting IT Help Desk Tickets

Access the IT Help Desk via the Avila homepage under Student Support Services.
Steps to submit a ticket:
- Click “Submit a Help Desk Ticket.”
- Fill in your email and subject.
- Select “Problem” as the issue type.
- Choose a building if required (use any building if unsure).
- Provide a detailed description of the issue and troubleshooting steps already tried.
- Submit the ticket; IT aims to respond within 24 hours.

5. Additional Support and Student Perspective

A student volunteer (named “UDA”) is available to answer questions related to student life, such as what to pack, setting up bank accounts, buying SIM cards, and Social Security processes.
Upcoming webinars will cover advising and other topics, with notifications sent via email or Canvas.

Detailed Instructions for Password Setup

Go to password.aa.edu.
Enter your username (last name + student number, no spaces).
Enter the old password: student ID number + “@AA” + captcha code.
Create a new password that:
- Is at least 12 characters long.
- Contains at least 3 of these: uppercase, lowercase, numbers, symbols.
- Does not contain any personal information.
Confirm the new password by typing it twice exactly the same.
Click “Change Password.”
Save or take a photo of your new password for future reference.

Speakers and Sources

Joe Henshaw: Main presenter, IT support staff at Avila University.
Student Volunteer (UDA): Provides student perspective and answers lifestyle-related questions.
Unidentified participants: Asking questions during the Q&A session.

This summary captures the essential information and guidance provided in the webinar about IT account setup, password management, troubleshooting, and support resources for Avila University students.