Summary of "Сложные ситуации на встречах: как предотвратить и что делать в моменте?"
The video discusses facilitation and difficult situations at meetings, focusing on how to prevent and handle these situations. The main focus is on addressing three typical difficult situations that can arise in meetings and providing methods to prevent and manage them, such as dealing with silence, toxic behavior, and arguments. The importance of including people at the beginning of meetings, understanding the underlying needs and intentions behind toxic behavior, and observing disputes and intervening only when necessary are also highlighted. The speakers emphasized the importance of empathy and collaboration in dealing with difficult situations.
Additionally, the video emphasizes the importance of sharing responsibility with the group and understanding that even silent participants contribute to the meeting dynamics. The speaker also mentions an upcoming training on facilitation and how it can help individuals develop the skills needed to effectively lead meetings.
Speakers: - Oksana Ibragimova
