Summary of Uma Introdução ao Tactical RMM | Gestão de Máquinas Windows (Open Source)

Video Title

Uma Introdução ao Tactical RMM | Gestão de Máquinas Windows (Open Source)

Overview

This video is a detailed introduction and tutorial on Tactical RMM, an open-source Remote Monitoring and Management (RMM) software primarily focused on managing Windows machines in corporate environments. It emphasizes the importance of centralized management of servers and desktops, especially for updates, software installations, and remote control, highlighting Tactical RMM as a cost-effective alternative to expensive commercial RMM solutions.

Key Technological Concepts and Product Features

• Tactical RMM Purpose:
  Tactical RMM is a management tool, not just monitoring software. It centralizes tasks such as patch management, software installation, remote control, and hardware/software inventory for Windows machines.
• Open Source Advantage:
  Unlike many expensive commercial RMM tools, Tactical RMM is open source, making it accessible for companies with limited budgets. It supports up to ~200 hosts efficiently on recommended hardware (4GB RAM, 2 vCPUs).
• Multi-Client and Multi-Site Management:
  The software allows managing multiple clients (companies) with multiple sites (branches, stores, or departments) logically organized according to the company’s structure. Permissions and roles can be finely controlled per client, site, and user.
• Role-Based Access Control:
  Tactical RMM supports detailed role creation with specific permissions such as viewing, editing, running scripts, managing updates, and more. Roles can be assigned to users with restrictions per client or site.
• Agent Installation and Management:
  • Agents can be installed on Windows and Linux machines, with Windows being the primary focus.
  • Agents are signed for security; Linux agent installation may require additional community-developed methods to avoid fees.
  • Installation can be done via executable, PowerShell scripts, or manual methods.
  • Agents report hardware inventory, software installed, update status, and system health.
• Patch Management:
  Tactical RMM offers detailed control over Windows Updates (patches), allowing admins to approve or ignore updates, avoiding common issues with automatic updates.
• Software Deployment:
  Integration with Chocolatey (a Windows package manager) allows remote installation, listing, and removal of software silently without user intervention. Users can also request new packages to be added to the Chocolatey repository.
• Remote Access and Control:
  Tactical RMM includes built-in remote desktop and remote background access features, replacing the need for commercial tools like TeamViewer. It securely tunnels remote sessions without exposing RDP ports to the internet.
• Checks and Scripts:
  • Predefined and customizable scripts/checks allow monitoring system health (CPU, memory, disk space), software status, antivirus status, and more.
  • Users can create scripts in PowerShell, batch, Python, or shell and apply them across clients or sites.
  • Integration with Grafana provides graphical dashboards for real-time monitoring of agents and system metrics.
• Alerts and Notifications:
  Alerts can be configured via email, SMS, or dashboard notifications. Email alerts require SMTP setup with authentication (e.g., Gmail, Office 365).
• Security:
  Communications between server and agents are secured by signed tokens and SSL certificates. Unauthorized agents cannot connect without proper credentials and certificates.
• Hardware and Software Inventory:
  Tactical RMM collects detailed hardware data (CPU, RAM, disks, USB devices) and software inventory, useful for auditing and management.
• Linux and Mac Support:
  While Tactical RMM supports Linux and Mac, the functionality is limited compared to Windows. Linux management mostly relies on scripts and command-line operations.
• Community and Development:
  • Tactical RMM was originally a commercial product made open source and is actively developed by the community and Midware company.
  • Contributions are encouraged, especially for agent signing and new features.
  • Integration with other tools like GLPI (ITSM), Telegram (notifications), and potential future merges with MeshCentral are in progress.
  • The community provides extensive support via Discord and GitHub.
• Performance and Scalability:
  Recommended hardware specs are provided, and the tool can scale to hundreds of machines with appropriate resources. Beyond 200 hosts, hardware upgrades are advised.

Guides, Tutorials, and Reviews Mentioned

• Introduction to Tactical RMM Interface and Functions:
  Overview of client/site setup, role management, agent installation, and basic navigation.
• Agent Installation Video (Upcoming):
  A detailed installation tutorial for the Tactical RMM server and Windows agent is forthcoming on the channel.
• Patch Management and Software Deployment Demonstration:
  Live demonstration of approving, installing, and managing Windows updates and software using Chocolatey.
• Remote Access Features:
  How to use Tactical RMM’s remote desktop and background access to control machines securely.
• Script Creation and Execution:
  Tutorial on creating custom scripts for automation

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Technology

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